Network Status

100% Global Availability

All Systems Go!

Status History
  • January 11th, 2024
    Network issue at primary North American datacenter
    Resolved

    Today our primary datacenter encountered a brief networking issue related to connecting to databases and executing queries. Our partners worked quickly and corrected the issue within 20 minutes. We apologize for the inconvenience this may have caused while having intermittent access to your accounts during that time.

  • October 6th, 2023
    Scheduled system upgrades on Nov. 3rd
    Completed

    We completed a scheduled system upgrade to our core services on Friday, November 3rd, 2023, commencing at 11:00 PM Eastern Standard Time (8:00 PM Pacific Standard Time).

  • October 5th, 2023
    Fixed: Our contact form was having an issue
    Resolved

    We discovered an issue with our Contact Us form which resulted in some customer service related messages not being received. We have since rectified this issue so if you haven't received a confirmation email which opened a ticket, we recommend sending your message again. We apologize for missing any of your recent messages. 😬

  • November 29th, 2022
    Network issue causing intermittent connectivity
    Resolved

    Upon a thorough investigation of seeing connectivity issues (such as slow loading, inaccessible accounts, etc) it was determined that a minor software update resulted in our databases requiring some table indexes to be automatically rebuilt. When this happens on production databases it consumes most of the available CPU resources which results in overall poor performance. This issue was automatically resolved once the index rebuilding completed.

  • March 11th, 2022
    Datacenter Network Interruption
    Resolved

    There was a brief networking issue at our North American east coast data center for roughly 10min. Our redundant systems automatically took over and temporarily routed most east coast traffic to our west coast data center. Routing is back to normal with all issues resolved.

  • July 17th, 2020
    DNS Resolving Issue
    Completed

    Our DNS provider was experiencing an issue loading DNS queries in certain geographic areas. Resolved in under 10min.

  • December 8th, 2017
    Scheduled Maintenance | Read-only Mode for ~1.25 hour(s)
    Completed

    We successfully completed an important upgrade to our core databases which required SalesBinder to go into read-only mode for a little over an hour. All accounts remained accessible during this time and have since been placed back into read/write mode for regular usage.

  • June 29th, 2017
    Intermittent Connectivity Issues
    Resolved

    A portion of customers experienced connectivity issues while connecting through our Chicago datacenter. A routine network upgrade at the datacenter caused unexpected intermittent issues for roughly 1 hour.

  • August 31st, 2016
    Account Access Issue
    Resolved

    Some customers may have experienced connection issues with accessing their account data (also affecting their ability to login). This was caused by a problematic network upgrade at one of our primary data centers. Measures have been taken to prevent similar issues from happening again.

  • June 6th, 2016
    Minor Database Issue - 15 to 30min
    Resolved

    A small subset of customers in parts of Asia and Europe experienced some intermittent issues with accessing their account data (also affecting their ability to login). Our engineers were able to quickly resolve the issue with all services restored to normal statuses.

  • January 27th, 2016
    Intermittent Connectivity Issues - 15min
    Resolved

    A major datacenter on the east coast of the United States (same as below) experienced intermittent connectivity issues which affected SalesBinder, along with millions of websites. During this period roughly 50% of our customers experienced issues accessing their account data. This connection issue lasted between 10 to 15 minutes and was resolved by the datacenter's engineers. We previously took actions to reduce the affects of these types of internet related issues and we're pleased to report that it successfully reduced the number of affected SalesBinder accounts by roughly 50%.

  • July 31st, 2015
    Unexpected Service Interruption
    Resolved

    A major datacenter on the east coast of the United States experienced connectivity issues which affected SalesBinder. During this period a large percentage of our customers experienced issues with accessing their account data. This connection issue lasted between 5 to 15 minutes and was resolved by the datacenter's engineers. Although this issue was outside of our control, we'll be taking steps to better handle datacenter failures in the future.

  • February 18th, 2015
    Scheduled 5 Minutes of Downtime
    Completed

    We're performing an upgrade to our core database servers which requires the databases to be placed into read-only status as a precautionary measure. Expected downtime should be 5 minutes or less.

Network Status:
100% Global Availability