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June 29th, 2017 Intermittent Connectivity Issues
A portion of customers experienced connectivity issues while connecting through our Chicago datacenter. A routine network upgrade at the datacenter caused unexpected intermittent issues for roughly 1 hour.
August 31st, 2016 Account Access Issue
Some customers may have experienced connection issues with accessing their account data (also affecting their ability to login). This was caused by a problematic network upgrade at one of our primary data centers. Measures have been taken to prevent similar issues from happening again.
June 6th, 2016 Minor Database Issue - 15 to 30min
A small subset of customers in parts of Asia and Europe experienced some intermittent issues with accessing their account data (also affecting their ability to login). Our engineers were able to quickly resolve the issue with all services restored to normal statuses.
January 27th, 2016 Intermittent Connectivity Issues - 15min
A major datacenter on the east coast of the United States (same as below) experienced intermittent connectivity issues which affected SalesBinder, along with millions of websites. During this period roughly 50% of our customers experienced issues accessing their account data. This connection issue lasted between 10 to 15 minutes and was resolved by the datacenter's engineers. We previously took actions to reduce the affects of these types of internet related issues and we're pleased to report that it successfully reduced the number of affected SalesBinder accounts by roughly 50%.
July 31st, 2015 Unexpected Service Interruption
A major datacenter on the east coast of the United States experienced connectivity issues which affected SalesBinder. During this period a large percentage of our customers experienced issues with accessing their account data. This connection issue lasted between 5 to 15 minutes and was resolved by the datacenter's engineers. Although this issue was outside of our control, we'll be taking steps to better handle datacenter failures in the future.
February 18th, 2015 Scheduled 5 Minutes of Downtime
We're performing an upgrade to our core database servers which requires the databases to be placed into read-only status as a precautionary measure. Expected downtime should be 5 minutes or less.
February 25th, 2014 Scheduled 30 Seconds of Downtime
We're performing a small update to our load balancers on Februrary 25th, 2014 at 1am PST and will need to quickly reboot them. Expected downtime should be 30 seconds or less.
September 5th, 2013 DNS Issue
There was a large DDOS attack on one of the worlds largest DNS providers and this caused minor connectivity issues for some customers. We implemented a secondary DNS provider for additional redundancy in case this happens again.
August 29th, 2013 User Login Issue
An update to our software caused a rare login issue for user accounts with extremely large amounts of records (affecting roughly 5% of our customers). A fix was implemented within 30min.
January 5th, 2013 Network Infrastructure Upgrade
We momentarily placed SalesBinder in maintenance mode for roughly 5 minutes while we quickly upgraded how our infrastructure worked. This was the first time SalesBinder has ever been placed into maintenance mode and we don't foresee requiring to do this again in the future.