100% Global Availability
All Systems Go!
- November 29th, 2022Network issue causing intermittent connectivityResolved
All services are back to 100% now. We'll be investigating the root cause of this issue and will be providing more details as we have the information better organized.
- March 11th, 2022Datacenter Network InterruptionResolved
There was a brief networking issue at our North American east coast data center for roughly 10min. Our redundant systems automatically took over and temporarily routed most east coast traffic to our west coast data center. Routing is back to normal with all issues resolved.
- July 17th, 2020DNS Resolving IssueCompleted
Our DNS provider was experiencing an issue loading DNS queries in certain geographic areas. Resolved in under 10min.
- April 5th, 2019Smooth SailingUpdate
Yep, this thing is still on! We're pleased to report there have been no known connectivity issues or scheduled downtime for maintenance since the update below.
- December 8th, 2017Scheduled Maintenance | Read-only Mode for ~1.25 hour(s)Completed
We successfully completed an important upgrade to our core databases which required SalesBinder to go into read-only mode for a little over an hour. All accounts remained accessible during this time and have since been placed back into read/write mode for regular usage.
- June 29th, 2017Intermittent Connectivity IssuesResolved
A portion of customers experienced connectivity issues while connecting through our Chicago datacenter. A routine network upgrade at the datacenter caused unexpected intermittent issues for roughly 1 hour.
- August 31st, 2016Account Access IssueResolved
Some customers may have experienced connection issues with accessing their account data (also affecting their ability to login). This was caused by a problematic network upgrade at one of our primary data centers. Measures have been taken to prevent similar issues from happening again.
- June 6th, 2016Minor Database Issue - 15 to 30minResolved
A small subset of customers in parts of Asia and Europe experienced some intermittent issues with accessing their account data (also affecting their ability to login). Our engineers were able to quickly resolve the issue with all services restored to normal statuses.
- January 27th, 2016Intermittent Connectivity Issues - 15minResolved
A major datacenter on the east coast of the United States (same as below) experienced intermittent connectivity issues which affected SalesBinder, along with millions of websites. During this period roughly 50% of our customers experienced issues accessing their account data. This connection issue lasted between 10 to 15 minutes and was resolved by the datacenter's engineers. We previously took actions to reduce the affects of these types of internet related issues and we're pleased to report that it successfully reduced the number of affected SalesBinder accounts by roughly 50%.
- July 31st, 2015Unexpected Service InterruptionResolved
A major datacenter on the east coast of the United States experienced connectivity issues which affected SalesBinder. During this period a large percentage of our customers experienced issues with accessing their account data. This connection issue lasted between 5 to 15 minutes and was resolved by the datacenter's engineers. Although this issue was outside of our control, we'll be taking steps to better handle datacenter failures in the future.
- February 18th, 2015Scheduled 5 Minutes of DowntimeCompleted
We're performing an upgrade to our core database servers which requires the databases to be placed into read-only status as a precautionary measure. Expected downtime should be 5 minutes or less.