Upgrade, downgrade, or cancel your subscription
Updated on January 6th, 2021
If you’re able to fit within a smaller subscription plan (including the free plan), you can downgrade your plan on your own by going to Settings --> Subscription --> Change Subscription. If you want to upgrade to a larger plan, you can always do this on your own to gain more record space and user accounts.
Changing your plan happens immediately and your billing is automatically reflected. Changes in subscriptions plans are prorated, so your next invoice will include a partial credit if you downgrade, or a small extra charge if you upgraded mid billing cycle (to cover the unpaid upgraded time on your current billing cycle).
If you downgrade to the Forever Free plan, that will cancel your subscription.
If you’d like to close down your account entirely, just send us a quick email from an email address associated to your account and we’ll take care of it immediately on the same day.