Upgrade, downgrade, or cancel your subscription
Updated on February 5th, 2024
If you’re able to fit within a smaller subscription plan (including the free plan), you can downgrade your plan on your own by going to Settings --> Subscription --> Change Subscription. If you want to upgrade to a larger plan, you can always do this on your own to gain more record space and user accounts.
Changing your plan happens immediately and your billing is automatically reflected. Changes in subscriptions plans are prorated, so your next invoice will include a partial credit if you downgrade, or a small extra charge if you upgraded mid billing cycle (to cover the unpaid upgraded time on your current billing cycle).
If you downgrade to the Forever Free plan, that will cancel your subscription.
If you’d like to close down your account entirely, just send us a quick email from an email address associated to your account and we’ll take care of it immediately on the same day. Your credit card information will be removed from our processor so you can rest assured there will not be any further charges going forward.